At TVPrime4K.com, we are dedicated to delivering premium IPTV services and responsive customer support. However, due to the nature of digital streaming services, we maintain a strict but fair refund policy designed to protect both our customers and the integrity of our platform.
Eligibility for Refund
You may qualify for a refund only if the following condition is met:
- Our IPTV service has completely stopped working, and
- No backup solution (such as an alternative server, rerouting method, or other workaround) has been provided within 3 calendar days of your first support request.
We always strive to resolve service interruptions quickly by:
- Offering alternative server access
- Providing IP rerouting options to bypass ISP restrictions
- Assisting with device setup or configuration
If, after these efforts, the service remains non-functional beyond 3 days, a refund may be considered.
Non-Refundable Subscriptions
Refunds will not be granted in the following cases:
1. 1-Month Subscription Plans
All 1-month plans are strictly non-refundable, regardless of the reason. These short-term subscriptions are considered low-commitment and are excluded from refund eligibility.
2. App or Device Incompatibility
If our service does not function properly on certain apps or devices that do not support our streaming format, a refund will not be issued.
We recommend using one of the approved apps listed in our documentation.
3. User Misconfiguration or Device Issues
Refunds are not available if the service is working correctly but issues are caused by incorrect user setup, unsupported devices, or local device errors.
4. ISP Blocking Without Trying Alternatives
If your internet provider blocks IPTV access and we have already provided working alternatives (e.g., VPN, proxy, or rerouting), no refund will be issued.
5. Trial Orders and Expired Subscriptions
Free trials or expired subscriptions are non-refundable under all circumstances.
Refund Methods
If your case qualifies for a refund (excluding 1-month plans), we will process it through one of the following methods:
- Bank Transfer
- PayPal
- Revolut
Refund processing typically takes 5–10 business days after approval.
The refund method will depend on your original payment type and location.
How to Request a Refund
To request a refund:
- Contact our support team via live chat on TVPrime4K.com.
- Include your payment proof and a clear explanation of the issue.
- Allow us up to 3 days to attempt a resolution before the refund is reviewed.
Fraud Prevention Notice
TVPrime4K.com reserves the right to deny refund requests if fraudulent or suspicious activity is detected, including:
- Multiple refund attempts
- Abuse of support channels
- Use of fake or temporary email addresses
Policy Updates
This refund policy may be updated at any time without prior notice.
Continued use of TVPrime4K.com services indicates your acceptance of the latest version of this policy.
